Workshop: Experience Management @ EuroCham Vietnam

Event Information

Join EuroCham's live training webinar to gain insights about Experience Management

LEARNING OVERVIEW

This workshop will provide you with the knowledge needed to understand Experience Management. We will focus on Customer and Employee Experience, explain why is it so important and give you a structured approach how to measure, manage and excel both for your customers and employees.

LEARNING OBJECTIVES

Understand what is Customer & Employee Experience
Understand how to measure Customer & Employee Experience
Which steps to take to win fans and engaged employees

LEARNING OUTLINE

Why is experience management now?
Experience vs. service happiness
How to measure customer experience
How to measure employee experience
Experience management cycle

WHO WILL BENEFIT?

Everybody who deeply cares about customer and employees and would like to know how to stay closer to their experience with your company and how to systematically improve it.

Contact:
EuroCham Vietnam
028 3827 2715
marketing@eurochamvn.org

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