HCMC Metro: Is the End in Sight?

By: City Pass Guide

What is happening with the Metro? Is it as far behind schedule as people are saying? How long will it be before trains are running? Citypassguide.com tracked down one of the men in the know. Project Manager Stephane Faure.

There are three companies working together on the project:

Freyssinet One of the Vinci group which is one of the biggest construction company in France.

VSL Originally from Switzerland but belongs to the French company Bouygues

Rizzani De Eccher A major Italian general contractor in the international construction market

Stephane Faure has 20 years experience on these kind of projects, having worked in South and Central America, North Africa, the Middle East and now Ho Chi Minh City.

This friendly Frenchman is married and has two children. We sat down to find out what’s what with Ho Chi Minh City’s new Light Rail Transit system.

So how do the rumours compare with truth, is the project really so far behind schedule? Just when will trains be running to District 9?

No, our part of the work is completely on time. We are responsible for all the precast bridgework. Which to be honest is a large part of the whole project. There are so many other factors in play though. The companies building the big bridges over the rivers, the station builders, then the track laying and signalling before the project finally gets round to testing. Our part of the work will be finished on schedule in the second half of 2017. The stations and concourses should be done by the end of 2017 then the track, signalling and testing by 2019. So it’s on course.

People have asked me why it was decided to go for an elevated section all the way out, surely a ground level system would have been cheaper and faster to build?

It is true that a ground level system is quicker and cheaper but in the long term, it creates many more problems. Every time a road crosses the track you need a bridge. Level crossings are not practical with a metro where trains are running every few minutes. Effectively a track at ground level cuts a community in two. Additionally the ground conditions here are problematic and that would create more issues. Then of course there is the problem of Ho Chi Minh City’s perennial floods, that would be very disruptive.

Anyone who lives in District 2 has seen the impressive machine that you use to put the sections in place. Tell us a little bit about this.

Well it is impressive, the technology is far advanced from other systems around the world. We manufacture the concrete sections at our factory in Thu Duc. Each section measures eight metres by three metres. For the 12km of line that we are constructing, we will have to manufacture 4,000 sections. The machine that you mention can lay a 30 metre section between two uprights in three days. So that’s 10 metres per day, and we have three machines. The machines can lay the segments faster than we can manufacture them. So we had to start manufacturing ahead of time.

Is this the only difference between the Ho Chi Minh City metro and others around the world

No. Other systems have a flat bed of concrete upon which the train runs. Here we build each segment in a “U” shape. The train will run inside the “U”. This means when finished the track will look more slim and streamlined.

Are there plans to build footbridges over the roads? I’m thinking in particular about the Hanoi Highway, and people getting from the An Phu side to Thao Dien.

Yes, you may have noticed the track is running at different heights in different areas. This is partly to do with that. In some places in order to put footbridges in the stations need to be higher. This is not my area of expertise but I am sure the footbridges will be built wherever they are needed.

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The whole project is under SCC a Vietnamese-Japanese consortium. All other companies are working as subcontractors to them. The bridges over the rivers are being built by a Vietnamese construction company. The country has, after all, huge experience in this field. The three companies working on the segmented support sections worked together in Dubai and again have enormous experience and expertise. however, the ground conditions here have thrown up unique problem that have had to be surmounted.


Meet The Expert: Lawson Dixon of Harley-Davidson Saigon

By: City Pass Guide

Lawson Dixon is an amiable Australian who started with the News Ltd media company in the 1980s but has spent more time out of Australia than in since. He has a background in automotive advertising and has worked with Ford and Chrysler in the past. He started Ducati in Vietnam before finally getting the Harley-Davidson franchise off the ground in 2013. He beat 70 competitors to win the right to be the first Harley-Davidson dealer in the country. He has matched the hard graft with a golden touch; the very week that they opened for business the ban on big bike licenses was lifted in the country. Prior to this, the only way to get a license to ride a large machine was via a government sponsored motorcycle club.

We met up with Lawson in their District 7 showroom, surrounded by some of the most beautiful motorbikes in Vietnam.

How long has Harley-Davidson been active in Vietnam and how many outlets are in the country?

We opened in November 2013 with very few pre-orders. It was worrying at first as we felt sure there would be much more. It seems that people had got their fingers burned in the grey market and were sceptical, until they saw our operation. We have two showrooms, one here and one in Hanoi.

How are sales, in general and in comparison to targets?

We initially targeted 10 to 12 units per month but are pleased to report that we are selling 20 to 25 here and about 15 in Hanoi.

Who is your direct competition and where does Harley-Davidson stand in the market?

We really have no direct competitors, but I suppose the closest would be Ducati, Benelli, KTM, Suzuki, Kawasaki and BMW. As for our position, I’m not sure overall but for the over 1200cc market we are certainly number one.

Is there a Harley-Davidson owners group?

Yes, as an official dealer we have the rights to sponsor Saigon H.O.G. and they are very well respected. When the Cau Giai freeway opened we rode through to officially open it. Eighty members, it was really special. Harley Owners Group is worldwide; the biggest motorbike club in the world with a million members. When someone buys a bike we register them automatically for the first year. They then have the option of joining the local chapter. There are about three or four hundred members in the country.

How do your customers report their treatment by police?

I have to say all of my personal dealings have been fantastic. I’ve never heard of anyone being poorly treated because of riding a Harley-Davidson. We make sure we drive appropriately. Road safety is taken very seriously by the H.O.G. We actually trained some of the police riders. We were the first people to bring in international riders as trainers. We have taught more than 300 riders to ride safely. We teach low speed handling, how to lift a bike if you drop it. We ride round cones in car parks, learning safe riding skills. We also train on how to ride in a pack. If you have 45 bikes doing 80 kph there are important rules that you have to follow to enjoy the ride and stay safe.

It seems unlikely that a Harley motorcycle would get stolen. Am I right in thinking that Harley-Davidson bikes suffer less thefts or damage than other bikes?

Yes. All machines have immobilisers and alarms. We have not heard of any thefts. We have heard of stolen bikes being smuggled into the country, but not be taken whilst here. These are big machines, not many people can just jump on a Harley and ride of.

What do you see as the opportunity or challenge for expansion of the big bike market?

I think the opportunities are huge. Proportionately Vietnam is the biggest market in the world. The key challenge is to reach out to the younger guys. Traditionally we have sold to older, financially secure, mainly men. We have to take the challenge to a younger market and appeal to that market.

With that in mind Harley-Davidson have introduced “Dark Custom”. This is a concept where customers can personalise their bikes to their own likings. It’s a lifestyle statement in which we are marketing to people a blank canvas on which they can imprint their own personality. This appeals very much to Vietnamese people, who make up 98% of our customers.

So are bikes getting customised here in Vietnam?

Absolutely, when you go to a function and see the bikes parked up, every bike looks different, handle bars, exhausts, colours, etc. Harley motorcycle are highly customisable. Vietnamese people love originality and Harley-Davidson does this better than anyone.

How do you train your mechanics?

I can proudly say that we have the best trained mechanics in Vietnam. They all use Snap-on brand tools and we have the best equipped workshops. We had a guy who came out from the States and spent three months working on intensive training. Before that, we spent time in Singapore. Harley-Davidson University is now in Bangkok, we send technicians there to train extensively. We have eight fully trained mechanics.

Saigon traffic is notorious. What happens if an accident happens? What facilities do you have for repairing damage?

It doesn’t happen as often as you think, in fact very rarely. In most cases a bike falls off a stand, not put up properly. Occasionally a rider drops a bike, but most of our customers are very experienced riders. If damage occurs we have the facilities to repair it.

Up to what age have people bought bikes from you?

The oldest guy we have sold to was 77. Before unification he saw a bike and always wanted one... he bought a Dyna Street Bob, 1690cc.


‘Biker Gang’ Saving Stranded Saigon Motorcyclists at Night

By: Naomi Sutorius-Lavoie

Discover the “Night Warriors” of SOS Saigon - rescuing stranded motorcyclists in need of help and repair in Ho Chi Minh City

These volunteers are connecting Saigon’s residents whose motorcycles break down at night

Contact the group if you require assistance with your motorbike after dark in Saigon

Picture the scene. It’s 2am in Vietnam’s largest city of Saigon. You are a young woman who is a 40-minute drive away from home and your motorcycle won’t start. There are no taxis around. Leaving the bike overnight seems like a risky option. Would it even be there the next day? What would you do and who would you call if your motorbike broke down in Ho Chi Minh City late at night? It would be a rather scary prospect.

In fact, this is precisely the situation that Australian Georgia Samuels found herself in recently. Fortunately for Georgia, a well-informed Vietnamese friend knew exactly who to call to get help at that hour. And so, within ten minutes of the late-night heroes’ arrival, Georgia’s bike was repaired and she was off safely back to her home. The most unbelievable part of the story? No cash ever exchanged hands.

SOS SaigonImage source: saigontv.news

Catch-Free Motorbike Rescuers - Who Are the SOS Saigon “Night Warriors”?

Affectionately known as the “Night Warriors” by some, SOS Saigon is a self-funded, volunteer brigade of nighttime motorcycle repair people. They are the biker equivalent of good Samaritans, and you can call them when you’re in a pinch like Georgia or even if you are more seriously affected by a motor vehicle accident.

SOS SaigonImage source: saigontv.news

The catch? None. This Saigon ‘gang’ of 10-20 volunteer Night Warriors (though that nickname makes them a little shy, preferring to be “those folks who patch tires for free”) just want to help you out. But it seems almost too good to be true. Who are these people? In a big bustling city like Saigon where everyone is out to make a buck, why the free kindness towards strangers?

SOS Saigon was launched in March 2017 by Saigonese buddies Ho Tang Sang (31) and Phan Van Sac (23). Previously, Sang had been badly hurt in a motorcycle accident. He was helped by strangers and the interaction sparked in him a sincere desire to “pay it forward”. Sang worries that with the rapid growth of a city like Saigon, people quickly adopt an “every man for himself” attitude and become more insensitive to the needs of others. As a result, he feels we are less connected to one another as fellow city-dwellers and as human beings in general.

Connecting Saigon’s Residents One Motorcycle Rescue at a Time

He’s not wrong. Studies by the University of Miami have proven that big city living does, in fact, switch off the basic human instinct to ‘be nice’ when interacting with strangers. Historically, humans have more often lived in much smaller groups in which there were virtually no strangers. This meant that you couldn’t easily get away with being unkind to another person because everyone would find out about it.

However, the feeling of anonymity plays a role in a city like Saigon of around nine million inhabitants. It’s easy to justify not caring about the misfortune of another when there is a high chance that you will never see that person again.

According to Sang, the entire ethos behind SOS Saigon, apart from the action of carrying out nighttime emergency motorcycle repairs around Ho Chi Minh City, is to enhance connections between people. They have certainly reached out to connect with a good number of Saigonese - to date, their members have performed an impressive number of emergency rescues - upwards of 1,500, in fact.

SOS SaigonImage source: facebook.com/sossaigon

Contact SOS Saigon If Your Motorbike Breaks Down At Night

SOS Saigon’s crew patrols the streets in various areas of Ho Chi Minh City from roughly 10pm to 1am every Wednesday, Friday, Saturday and Sunday night. They have an emergency hotline number (0931 883 119) and also a Facebook page with an administrator who responds to messages.

The brigade is mostly made up of young men but has members up to the age of 50 and also includes several women. Adopting Sang’s forward-thinking and optimistic life view, some Saigonese who were initially helped by SOS Saigon have gone on to join the volunteer patrols as well. They are actively looking to recruit more members so that they can expand their patrols to include daytime hours in the future.

SOS SaigonImage source: facebook.com/sossaigon

The group is self-funded by its volunteer members in Saigon. They all donate approximately VND1,000,000 per month to purchase tire patching supplies, basic medical kits and other necessary emergency repair equipment. They also pay for their own gas when out on patrol. All group members have full-time jobs and lead their own busy lives but still somehow find the time and motivation to continue providing volunteer roadside assistance to people in need across Ho Chi Minh City.

Sang recalls one of his most rewarding experiences when the group’s persistence really paid off. They were contacted on their emergency hotline by a motorcyclist who had driven off a bridge and fallen into the water below. The call quickly broke off before they could get the driver’s exact location. Sang and his team kept patrolling all possible locations until they located the man in the water. In this case, their Saigon volunteer emergency service made all the difference. A man’s life was saved.

Suspicions Provide a Challenge When Saving Saigon’s Motorcyclists

Being a good Samaritan, however, can have its downsides. Since the crew patrols at night, they are automatically subjected to the general danger of those hours in a big city. In addition, victims can also be suspicious of their motivations. Some fear that they have stopped to rob them or somehow take advantage of their motorcycle breaking down. Team members have even faced physical assaults themselves when attempting to help victims.

In order to mitigate any possible confusion about their intentions and help to identify themselves quickly, SOS Saigon team members have designed their own vests with logos, along with their emergency hotline phone number clearly indicated on the back.

SOS SaigonImage source: facebook.com/sossaigon

For some, it might just be too much to ask to trust someone you have never met to help you out of a bind at night. But if you think about it, it’s comparable to manoeuvering your way through Saigon’s wild streets in general, where the traffic rules can be ‘negotiable’ at best. There is a sense of simply having to trust one another and go with the flow.

While it may be easy to be suspicious of a stranger who gives without question or expectation of anything in return, an SOS Saigon stranger is one who becomes a friend, at least during your hour of need.

If you break down on your motorbike at night in Ho Chi Minh City - who you gonna call? Clue: it’s not Ghostbusters!

To join SOS Saigon’s motorcycle rescue crew, donate towards their efforts or learn more about them, please visit their Facebook page.

Banner Image source: kenh14.com


How to get a driving license in Vietnam

By: City Pass Guide

If you do not hold a driver’s license of any kind, you have to pass both theory and driving tests. The theory test is in Vietnamese and you are not allowed to have an interpreter or translator.

To register for this case, you must:

  • Be a Vietnamese residents or a foreigner who is allowed to reside, work or study in Vietnam.
  • Be at least 18 years of age.

Documents required:

  • A completed application form to register at the driving examination.
  • A photocopy of your permanent residence card or valid passport.
  • Health certificate provided by jurisdictional health department.

After taking the examination you will be granted your driver’s license within 10v workings days.

If you hold an international or national driver’s license, you can obtain a similar Vietnamese driver’s license by satisfying the following requirements:

  • You have to reside in Vietnam and have at least a three month Vietnam visa.

Documents required:

  • A complete application form to change the driver’s license
  • A notarized translation of your driver’s license
  • A photocopy of your driver’s license
  • A photocopy of your passport (the page with your picture, personal details and other valid information)
  • A photocopy of a valid visa or permanent residence card.

Deadline for changing driver’s license is five working days after receiving the following documents:

  • A notarized translation of your driver’s license
  • A photocopy of your driver’s license
  • A photocopy of your passport (the page with your picture, personal details and other valid information)
  • A photocopy of a valid visa or permanent residence card.

Getting the right taxis in Saigon by avoiding scams

By: City Pass Guide

Video source: Back of the Bike Tours


EVA Air Gets 5 Stars from Skytrax

By: City Pass Guide

EVA Air has joined the ranks of elite airlines by becoming the 8th airline in the world to be awarded the prestigious 5-Star Ranking in the Skytrax Awards.

This is only given to airlines who are providing the highest standards possible for its customers. In addition to this award, Skytrax also named EVA Air as one of the “World’s Top-10 Best Airlines” (2016) and in 2015, placed it in the top spot in the world for “Best Airline Cabin Cleanliness”, “Best Airline Transpacific” and “Best Business Class Comfort Amenities”.

“Flying to more than 60 International locations, its fleet of 70 aircraft offers passengers an inexpensive option for International flights.”

Skytrax is an internationally renowned company that judges airline standards and rates companies based on the quality of service they provide. EVA Chairman Steve Lin received the prestigious 5-Star award, on behalf of the company, from Skytrax CEO Edward Plaisted. The presentation was witnessed by Taiwan’s Chief Secretary of the Civil Aeronautics Administration, Mr. Yang Gwo-Feng. Mr. Lin commented, “All of us at EVA Air are deeply humbled by this important award. Skytrax’s 5-Star Rating is a great honour and also a great responsibility.” He continued, “The Skytrax 5-Star Rating is truly an award shared by every single EVA staff member and employee.”

Skytrax has been rating EVA Air since 2008, when it was awarded 4 stars. The airline has maintained its high standards ever since; a measure of the product and staffing excellence throughout all cabin classes. Last year, EVA Air was one of only 37 carriers in the world to be rated as 4-Star; now they have gone one better.

In making their rankings, Skytrax analyses and rates more than 800 areas of an airline’s product and service provision. It is the most thorough rating system in the world of air travel. Their 5-Star rating is the highest possible and to achieve it, a carrier has to excel in all areas of service and product. The assessment was carried out over the course of a year, with Skytrax’s auditors flying many different times from different locations and sampling all classes on board.

Mr. Plaisted commented, “EVA Air is being certified as the eighth 5-Star Airline in the world, joining an esteemed and exclusive group of the leading international carriers. EVA passengers enjoy a high-quality product, supported by outstanding 5-Star staff service in both the airport and onboard environments. The 5-Star Airline symbol is recognised throughout the world by passengers, media, airlines and the travel industry as a whole.”

 

“All of us at EVA Air are deeply humbled by this important award. Skytrax’s 5-Star Rating is a great honour and also a great responsibility.”

Eva Air now finds itself in illustrious company, the other seven 5-star airlines being (in alphabetical order): All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, Garuda Indonesia, Hainan Airlines, Qatar Airways, and Singapore Airlines. EVA Air has consistently picked up awards in its history, but more recently they have been arriving with greater regularity.

Global Traveler readers voted the airline into top place in two categories for 2015: Best Airline for New Service Launch and Best Airport Staff/ Gate Agents.

AirlineRatings.com rated both EVA Elite Class premium economy and Economy services into the top-10 “best for economy plus and economy class travel for 2015.” In addition, they placed the airline in the world’s top-10 best airlines in both 2014 and 2015.

“EVA Air has consistently picked up awards in its history, but more recently they have been arriving with greater regularity.”

Skytrax is the big one though, they are considered to be the benchmark for airline quality standards. Ranking in five categories, from 1 to 5 stars, these evaluations are recognised as the global ranking system. EVA Air is proud to receive frequent awards and recognition from passengers, media, industry experts and other organisations around the world. Since July 2016, EVA Air has increased its flight frequency between Ho Chi Minh City and Taipei (Taiwan) to three flights per day and one daily flight from Hanoi. Using the new Boeing 777-3000ER aircraft, these flights offer comfort for economy and business travellers alike. As a result of this increased frequency, now passengers are able to visit and enjoy the beautiful views of other countries in Asia Pacific such as Korea, Japan and China, along with North America with a short connecting time. To learn more about EVA Air’s quality products and services, please visit www.evaair.com.

Contact information:

Reservation hotline: +84 28 3822 4488

Address: Unit 401-404 (4F), No.2A-4A, Ton Duc Thang, D1


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