About us

About Us
The leading provider of premium travel information in Vietnam, City Pass is committed to making the most of your visit. Produced by local travel experts with over 20 years of combined experience, we have searched Vietnam for the best it has to offer so that you don’t have to. Stay in first class accommodations, eat at the finest restaurants, take the best tours, see the most breathtaking sights and experience true Vietnamese culture, all through our thoroughly researched recommendations. All of the practicalities you need to consider are provided, from the train schedule and flight times to negotiating taxis and exchanging foreign currencies. Discover how to best navigate and appreciate Vietnam through our three convenient mediums: pick up a book to take with you, download our application to your smart phone or access our website for the most current information available. City Pass will always be there for you, ready to help turn your holiday into an adventure you will never forget.
 
Mission Statement
City Pass Guide's purpose is to provide local insight and sophisticated information to premium travellers and residents alike. We take the best elements from East and West and we develop sincere, transparent and sustainable relationships.
Valuing teamwork, attention to detail, honesty, courtesy, creativity and innovation, City Pass aims to be an inspiring Vietnamese brand with worldwide recognition for the quality of its integrated marketing products and services.
 
Core Values
• Credible: our information is comprehensive, practical, valid, timely and as objective as possible.
• Customer focus: we aim to serve them well and to continuously add value to their businesses.
• Innovation: our goal is to constantly re-invent ourselves and the way we work.
• Leadership: our cutting edge creative solutions combine quality, design and flair.
• Qualitative: our mission is to deliver effective solutions that are tested and proven.
• Passion: we want to develop insightful and fun content for our audiences.
• Transparent: our communication is open, honest, courteous and transparent.
 
Vision
We bridge the best elements of East and West and develop long-term, sustainable business relationships. Valuing teamwork, attention to detail and creativity, City Pass aims to be the most comprehensive travel resource in Southeast Asia.
 
Services
 
Advertise with us
Our guidebooks have a circulation of 200.000 and are distributed by a network of over 500 retail and hospitality partners throughout Vietnam. We also currently have over 300 advertising partners country-wide most of them being the best providers in their respective field in the travel industry. The guidebooks are read by high-end tourists travelling to Vietnam and both Vietnamese and expatriate local residents. Furthermore, our website and linked social networking sites receive a large volume of daily hits. Please contact us at sales@citypassguide.com for advertising rates.
 
Web and Print Design
Our excellent technical and creative teams are committed to bringing you the best and most up to date web and print travel industry-related products. Please inquire with us at sales@citypassguide.com if you are interested in a customized web and/or print design order. 
 
Photo/Films
Striving to bring you stunning up-to-date images and give you an unprecedented access to local life in Vietnam, most of the photos and/or videos on City Pass print, web and applications are made by the City Pass photo and video team. The team is available for customized photo or video products of your venue. Please contact us at sales@citypassguide.com for details.
 
Web development
Our website speaks for itself. We strive to constantly update features that will make your navigation experience more productive and enjoyable.We focus on travel products and our unique capacity in Vietnam allows us to manage the needs of your website from A to Z. We can conceptualize, design, develop, maintain, host and produce images, text and videos. We integrate a customized S.E.O. and social media structure to ensure that your new website reaches your target market. Please contact us at sales@citypassguide.com for details. 
 
Content production
Content across our products is updated regularly by a multicultural team of both local and expatriate professionals with extensive knowledge of Vietnam and unprecedented access to local insight. Our unmatched experience with Vietnam and the tourism industry allows us to produce some of the best content possible in English, French, German and Vietnamese. We can create quality content for your travel websites, brochures, PR activities, leaflets and more. Please contact us at sales@citypassguide.com for details. 
 
Products
 
Guidebooks
City Pass guidebooks cover all major Vietnam’s destinations, Saigon/ Ho Chi Minh City, Hanoi/Ha Long and Vietnam’s Central region. Updated and published regularly, each guidebook brings you outstanding photography and concise and precise descriptions of countless:
•Attractions (monuments, museums, pagodas, churches, architecture, etc…).
•Activities (spas and wellness, daily excursions, art and cooking classes, etc…).
•Shopping (from large shopping malls to local markets).
•Food.
•Drink (from hidden away cafes to happening nightclubs).
•Hotels (5, 4 and 3 star accommodationt boutique hotels and resorts).
•Practicalities (getting around, communication, health and safety, money exchange, etc…).
•Destinations and City maps.
 
Applications
Now available for Saigon/ Ho Chi Minh City, Hanoi/Ha Long and Vietnam’s Central region, City Pass Vietnam-travel application is the first of its kind. A singular combination of detailed information, stunning video and photography and innovative design at your fingertips, it surpasses any other travel application to date. Each application includes concise and precise descriptions and links to countless:
•Attractions (monuments, museums, pagodas, churches, architecture, etc…).
•Activities (spas and wellness, daily excursions, art and cooking classes, etc…).
•Shopping (from large shopping malls to local markets).
•Food (organized by country, region and specialty).
•Drink (from hidden away cafes to happening nightclubs).
•Hotels (5, 4 and 3 star accommodationto Boutique hotels and resorts).
•Practicalities (getting around, communication, health and safety, money exchange, etc…).
•Online and offline maps.
 
All applications also come with City Pass exclusive:
•Introductory city videos.
•Digital postcards.
•“Show Me” a visual and audio Vietnamese dictionary for all those important words you would need to communicate once in Vietnam.

Map with Deals & Events Calendar
This 3-in-1 map provides your customers with a concise list of current deals and events happening in your city - with locations indicated on a vibrant and compact map.
As well, each venue will receive a high quality standee featuring a large comprehensive map with key venues and attractions, an allocated space for self-branding and a modern container for our free books and maps.
This is an excellent way to illustrate your connections to your community and your dedication to providing your clients with pertinent information.
 
Contact Us
This website is owned by Innovo JSC.
42/37-38 Hoang Dieu Str., Ward 12, District 4, Ho Chi Minh City, Vietnam. (Map)
Tel: (84) 8 3825 4316
Fax: (84) 8 3825 4314
Tax code: 0311381012

 

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